Keeping a workers’ compensation claim organized through the claim process can help increase the level of support for your employees and avoid unnecessary expenses.
Your main workers’ compensation contact at your company is the person that gets called during the claim process.
The main contact will need to be able to respond in a timely manner to the adjuster’s requests. If the main contact can’t respond in a timely manner it delays the process and introduces the opportunity for things to slip between the cracks and miss deadlines. It’s best to make sure the contact person doesn’t have so many other duties as to overload them. Try to put them in a place so they can routinely answer their phone right away, or at least return phone and email messages within an hour.
Your main contact should have all the internal documentation available to them and be familiar with the incident and the resulting injuries. The contact needs access to documentation that will be requested by the adjuster.
- Personnel Files
- Wage Records
- Injury incident reports
- Witness interview notes
- Injury reports
The main contact may be the best person to work with a local occupational medical clinic that can be routinely used with workers’ compensation claims from your company. Try to get the clinic to understand the most common light duty alternative roles injured employees may be able to take on, during their recovery period. This can prevent the employee from being out of the workplace for extended period of time during recovery.
Modern Business Associates is an HR company that focuses on payroll and HR outsourcing. We routinely work with clients on workers’ compensation coverage and handling claims. As a Professional Payroll and HR outsource organization, our clients rely on us to help them effectively deal with these kinds of topics.
Currently rated by 0 people